The Cheese Box
Terms & Conditions
We have gone to great lengths to ensure that the cheese you receive in The Cheese Box is of the highest quality. It’s important that as soon as you receive your box, you refrigerate your cheese, unless you intend to eat it immediately. If you think that there’s anything wrong with the cheese that you have received, please do not hesitate to contact us on 03 9739 1222 or at TheCheeseBox@yvd.com.au and we will do our best to resolve the situation and issue a refund if applicable.
Please note that we do not offer refunds or returns for change of mind or dislike of product. We also are unable to accept responsibility for any deliveries due to incorrect address, missing parcels, delayed deliveries and gifts to others who are away or unable to accept delivery.
We will only refund items at the purchase price. Gift Vouchers are a final sale and no refunds will be applied.
We may update our Refund Policy at any time. You are advised to review this Refund Policy with any purchase, in case of changes. Changes to the Refund Policy are effective once posted.
A $5 cancellation fee will be incurred if you wish to cancel or pause your delivery within 48 hours of delivery.
3 Month Subscription
A $15 cancellation fee will be incurred if you wish for your subscription to be terminated.
6 Month Subscription
A $50 cancellation fee will be incurred if you wish for your subscription to be terminated.
Please make sure your delivery address, phone numbers and postcodes are correct, as we cannot be responsible for a non-delivery due to an incorrect address.
We recommend the address you provide, has someone available to receive the cheese and refrigerate it immediately upon arrival and during business hours. If no one is home to receive the parcel, it will be left in a safe location. We cannot deliver to PO Boxes, only to physical addresses. We cannot accept responsibility for any cat/dog/bird/natural disaster/extreme weather helping themselves to your cheese, another reason to have someone home to accept it.
Please use the ‘order notes’ section in the checkout to let us know if there is a best way to deliver your box.
Should you have any questions on your delivery please call us on 03 9739 1222 or email to TheCheeseBox@yvd.com.au